Refunds, plainly explained.
How cancellations and refunds work for EasyMeet subscriptions, and who to ask about a meet entry fee. Draft, pending legal review.
Subscriptions (Club and Association plans)
Club ($39/month or $390/year) and Association ($69/month) are billed in advance and can be cancelled at any time, with no lock-in contract. Cancelling stops future billing. We do not refund the unused portion of a period you have already paid for, except where required by the Australian Consumer Law. Your first club night is free on any plan, so no payment is taken until you choose to subscribe.
Per meet plan
The $75 per-meet price is charged for that specific meet. If a meet does not go ahead because of a fault on our side (for example, the service was unavailable when you needed it), contact hello@easymeet.com.au and we will refund that charge. Refunds are not offered for change of mind once a meet has run.
Family entry fees
Entry fees that a club charges swimmers' families for a specific meet are collected through Stripe Connect and paid directly into the host club's own Stripe account. EasyMeet does not hold, process or issue refunds for these entry fees. Any refund request for an entry fee should be made directly to the club running the meet, under that club's own policy.
Consumer guarantees
Nothing in this policy limits any right or remedy you have under the Australian Consumer Law, including guarantees that cannot be excluded.
How to ask for a refund
For a subscription or per-meet billing question, email hello@easymeet.com.au with your club name and the charge in question and we will get back to you.
Draft · last updated September 2026